This issue appears to apply to any current ASA that is not EOS
Issue:
Cisco is scanning the wrong serial numbers as it leaves their facility and should be catching the JMX serials but instead they are catching the JAD serials
When you try to use JAD in CCW-R it appears to be invalid
Solution:
You need to find the JMX serial number
Normally a show version would work but in this case a show version returns the JAD serial
The partner needs to run a “Show Inventory” and send the resulting JMX serial to us
Once we have the JMX serial number we should be able quote as normal