You can access the PM Queue by clicking on the number when present or by entering PM Queue in the search field.
Please check for orders every thirty minutes or so.
Any and all orders at cost or better can be approved.
Sterling should be the only account that has negative transactions coming through. They are authorized at 1.5 below cost on licensing only. Smartnet should be at cost. Please check with Emily Gegg if you see any issues.
If orders are negative please reject by selecting the box and clicking "Reject". Use the following message or anything similar.
"Order has negative margin on the Cisco Services lines. Please correct pricing before putting this order back through."
Common excuses:
"My order is positive overall." - Our response would be to shift some of the margin on the hardware over to the services lines
"There was a price increase" - Ask them to try to get a DID from Cisco.
"My manager approved" - Is the manager on copy?